Privacy Policy

CSR Group Privacy Policy


Effective Date: 25/03/2024

1. Introduction

CSR Group (“we”, “our”, “us”) is committed to protecting the privacy and personal data of candidates, clients, and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your data, as well as your rights under UK and applicable U.S. law.

This policy applies when you visit our website, engage with our services, submit information to us, or interact via SMS, email, or other platforms.

2. What Information We Collect

We may collect and process the following types of personal data:

A. Identity & Contact Information

  • Name, email address, telephone number, address, LinkedIn profile

B. Employment & Recruitment Data

  • CV/resume, job title, work history, salary expectations, interview notes, reference details

C. Technical & Usage Data

  • IP address, browser type/version, location data, time zone, website interactions

D. SMS & Communication Preferences

  • Mobile number
  • Consent status for SMS notifications
  • Frequency of interactions

3. Purpose & Lawful Basis for Processing


We process your data under one or more of the following lawful bases:

  • Consent – where you’ve actively opted into communications (e.g. SMS updates)
  • Contract – to fulfil our service agreement (e.g. job placement)
  • Legal obligation – to comply with applicable regulations
  • Legitimate interest – to operate, improve, and market our services, where your rights are not overridden

4. How We Use Your Information


We use your personal data to:

  • Match you with job opportunities
  • Submit your CV to relevant clients (with your consent)
  • Arrange interviews and communicate employment updates
  • Maintain a record of your job search activity
  • Send you relevant updates, including automated SMS or email notifications
  • Monitor site usage and improve our services

5. SMS Notifications (TCPA & GDPR Compliant)

Purpose of SMS Notifications


We may send SMS notifications to:

  • Remind you of job opportunities
  • Confirm interviews and share next steps
  • Provide relevant updates about your application or placement

Opt-In & Consent


By providing your mobile number and opting into SMS notifications, you confirm that you are the authorised user of the number.
You consent to receive recurring automated text messages (SMS/MMS) from CSR Group. Consent is not a condition of purchasing any service. Message frequency may vary.

Opt-Out


You may withdraw your consent at any time:

  • Reply STOP to any SMS
  • Email us at support@csrgroup.io

You will receive a final confirmation SMS, and we will not send further messages unless you re-enrol.

Help & Support

  • Reply HELP to any SMS message
  • Or email: support@csrgroup.io

Charges


Standard message and data rates may apply. Please contact your mobile carrier for plan details.


6. Sharing Your Information


We may share your data with:

  • Clients (when submitting for roles with your knowledge)
  • Third-party vendors, including IT, payroll, or umbrella companies
  • Legal or regulatory authorities, where required

We never sell your data or share it with third parties for marketing purposes without your explicit consent.


7. Data Security


We use appropriate technical and organisational measures to protect your data. Access is restricted to authorised personnel, and we apply secure storage, encrypted transmissions, and multi-factor authentication wherever necessary.


8. Data Retention


We retain personal data only as long as necessary to fulfil the purposes we collected it for, or to comply with legal, accounting, or contractual requirements.

If you request deletion or object to processing, we will review and act in accordance with applicable laws and our retention policy.


9. Your Rights (UK GDPR)


You have the right to:

  • Access the data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time (for SMS or other marketing)

To exercise any of these rights, email info@csrgroup.io


10. Cross-Border Compliance (UK + U.S.)


CSR Group is primarily UK-based but may process data from individuals in the U.S. or other jurisdictions. Where applicable, we ensure compliance with:

  • UK GDPR (Data Protection Act 2018)
  • TCPA (Telephone Consumer Protection Act – U.S.)
  • PECR (Privacy and Electronic Communications Regulations – UK)


11. Mobile & SMS Data – Privacy Assurance


Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent.
This information will not be shared with any third parties.


12. Changes to This Policy


We may revise this policy occasionally. The most recent version will always be available on our website. Material updates will be communicated via email or other relevant channels.


13. Contact Us


If you have any questions or concerns about this Privacy Policy, contact us at:

CSR Group
Email: info@csrgroup.io
Phone: +44 (0)1780 510066
Registered Office: Circle, Lynch Wood Park , Peterborough, PE2 6FY


Circle SMS Terms and Conditions

1. Introduction
Circle (“we”, “our”, “us”) may disclose Personal Data and other information as follows:

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in delivering text messages.
  • Additional Disclosures:
  • Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, their use and disclosure of your Personal Data will be subject to this Policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. Purpose of SMS Notifications
Our SMS notifications are designed to:

  • Remind you of relevant job opportunities.
  • Inform you of interview scheduling, confirmations, and other essential updates regarding your engagement with Circle.

3. Opt-In and Consent
By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS/MMS) from us regarding job opportunities and other important notifications. Consent is not required to make any purchase from us. Message frequency may vary; you can generally expect 1–5 messages per week.

4. Opt-Out Instructions
Your consent to receive automated texts is voluntary. You may opt out at any time:

  • Reply “STOP” to any SMS message from us; or
  • Email us at compiance@csrgroup.io with your opt-out request.

After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

5. Help and Support
If you experience issues with our SMS notifications or need assistance, you can:

6. Message and Data Rates
Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text or data plan.

7. Privacy and Data Security
We value your privacy and are committed to protecting your personal information. Your data will be used solely for the purposes described in this policy, such as managing your communications regarding our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only as required by law, for processing, or to fulfill contractual obligations.

8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

9. Compliance with Regulations
We comply with all relevant laws and guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure you can easily manage your preferences, and we provide clear instructions for opting in or out of SMS notifications.

10. Indemnification
You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile telephone number.

11. Participation Requirements
To participate in our SMS notifications service, you must:

  • Be 18 years of age or older.
  • Own a wireless device capable of two-way messaging.
  • Be a subscriber to a wireless service with text messaging capabilities (note: not all mobile carriers support this service).

12. Dispute Resolution and Arbitration
By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis and not as part of any class or representative action. You waive your right to a jury trial and agree that any claims will be resolved through final and binding arbitration. If you do not agree to these terms, please do not participate in the service.

13. Miscellaneous
You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation in this service does not violate any other contract or obligation. If any provision is found unenforceable or invalid, the remaining provisions remain in full force and effect. We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated via SMS or email, and your continued participation constitutes acceptance of the modified terms.

14. Contact Information
If you have any questions or concerns about these Terms and Conditions or our privacy practices, please contact us at:

15. Full Privacy Policy
For more detailed information on how we collect, use, and protect your data, please review our full Privacy Policy (above on this page).

CSR Group Cookies Policy

Effective Date: 25/3/2024

1. Overview:

CSR Group uses cookies on our website to enhance your browsing experience, analyze site traffic, and personalise content and advertisements. This policy provides detailed information about how and why we use cookies.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit certain web pages. They are used to remember your preferences, login information, and browsing history, making your next visit easier and the site more useful to you.

3. How We Use Cookies:

  • Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.
  • Functionality Cookies: These are used to recognize you when you return to our website, enabling us to personalize our content for you.
  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed.

4. Managing Cookies:

Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. However, please note that disabling cookies may affect the functionality of our website and many other websites that you visit.

5. Third-Party Cookies:

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.

6. Consent:

By using our website, you consent to the use of cookies as described in this policy. We will ask for your consent to our cookies when you first visit our website.

7. Changes to Our Cookies Policy:

We may update this policy from time to time in response to changing legal, technical, or business developments. When we update our Cookies Policy, we will take appropriate measures to inform you.

8. Contact Us:

If you have any questions about our use of cookies or this Cookies Policy, please contact us at: info@csrgroup.io.